Contact Time 24 x 7

300 Convent Street, Suite 1330, San Antonio, Tx, 78205 USA

Application Support

top mobile app development company in australia

Application Maintenance Support (AMS) | Helpdesk Support

Support is critical for day to day operations. Maintaining the Service Levels by reducing the costs is our Continuous Goals. We have various Costing Models for support : Fixed Price Model for minimal support scenarios, Time and Material for non-support concentric Applications, Retainer model for Continuous Support and Ticket Based Model suitable for all scenariosAre you unsure of choosing the right technology for your Products or Application?

° Minimize Application Breakdown
° Reduce “keep the lights on” costs
° Better IT Spend planning
° Scalability of services in short time
° Flexible cost Structure
° Wider knowledge sharing
° Sharing of Industry best practices
° Operational Optimization
° ITIL based Service Model
° Right Shore model – Offshore + Onsite + Nearsite
° Incident Management, Service Management and
° Service Level Management
° We offer variety of flexible Support models to meet your needs
° Help Desk Support, 24×7 Application Support, Shared Services Support
° L1, L2 L3 Support Teams adhering to Service Level Agreements
° Experts with experience in various industry verticals
° Project Manager (free of Cost) to oversee the progress and overcome bottlenecks
° Weekly review to discuss the support trends and ticket status
° Quarterly review with the Top Management to brainstorm in reducing support costs

Industry Expertise


Our Offerings

° Dedicated Support Services
° Shared Services Support
° Ticket based flexible Support
° 24×7 and Helpdesk Support
° ITIL based Support Models
° Weekly Support Reviews

Request a call back.

Would you like to speak to one of our Consultant? Just submit your details and we’ll be in touch shortly.

PRIVACY POLICY © 2021 ITERON All Rights Reserved